How Murray Media Group Inc. uses AI

Murray Media Group Inc. uses AI tools to assist our people in delivering your services. AI helps us work faster and more thoroughly. It does not replace the judgment of the people you work with. A person at Murray Media Group Inc. reviews and owns everything we deliver to you.

We want you to know how AI fits into our work, because you should never be surprised to learn it was involved.

Where AI assists our work

• Meeting notes and summaries. We may use an AI notetaker to capture notes and summaries from calls, so we can focus on the conversation and send you a clean record afterward. We only use it where a record is useful, we will ask you before any call is recorded, and if you decline, we will not record.

• Drafting and analysis. We use AI to help draft documents, analyze information, and prepare recommendations. A person at Murray Media Group Inc. reviews, corrects, and stands behind the result.

• Workflow automation. We use AI features inside our project management platform to help organize work, surface tasks, and keep projects moving. These features support how work is organized; they are not used to make decisions about individuals.

When we build you a solution that uses AI

Some of our work is different from the above: instead of us using AI to help produce your deliverable, we build or configure a solution for you that itself uses AI, and you operate it going forward.

Once that solution is in your hands, we can no longer see or verify how it performs on every input your team gives it. So before handoff, we tell you plainly: what the solution does, where its AI components sit, what we tested it against, and what we could and could not verify about its ongoing accuracy and reliability once we are no longer the ones running it. Where there is an agreement with the AI provider, we will tell you about any key contractual assurances from the provider relating to privacy, security, bias, and hallucination mitigation (or grounding).

From handoff, the ongoing use and monitoring of the solution are yours. We recommend monitoring its output, and we are glad to help you set that up.

Human rights impact assessments. Where a solution screens, ranks, scores, or helps inform decisions about individuals (for example your staff, customers, or the public), we will flag this early, while we are scoping the work, and recommend that you carry out a Human Rights AI Impact Assessment (HRIA). The assessment and the decision to undertake it are yours, as the operator of the solution. We are glad to help you initiate and work through it, and our handoff documentation is designed to give you what you need for it.

People make the decisions

AI is a tool our team uses. A person at Murray Media Group Inc. checks and is accountable for any analysis, recommendation, or deliverable that AI helped prepare.

How we protect your data

• Company-managed accounts. We run AI tools on Murray Media Group Inc. company accounts with the appropriate settings and access controls, never on personal or free consumer accounts.

• No training on your data. Our AI tools run on business terms that do not use your data to train the vendors' models. Confirming this setting on each tool is a condition of our approving it for sensitive information.

• Data-classification rule. We classify information by how sensitive it is, and each level of data may only go into tools that have been vetted and approved to handle it.

• Service providers. Like most service firms, we rely on trusted third-party providers to deliver our services, including CRM, internal communication, project management, meeting notetaking, and the AI model providers behind the AI tools we use. We work through each provider's AI and data-handling terms and data processing agreements. A current list of the providers that may process your data is available on request.

Recording calls

When we would like to use an AI notetaker on a call with you, we will ask before recording starts. If you, or anyone on the call, would rather we did not, we will not record. You can also ask us to stop at any time.

Questions

If you have questions about how we use AI or protect your data, contact privacy@cirface.com.